GeoShack Total Care
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GeoShack Total Care – a complete solution for your business needs. We understand you’re not making money when your instrument is down. We are committed to supporting the products we sell through our 21 conveniently located Service Centers.
GeoShack’s commitment to you, our customer, goes far beyond the normal industry standards. Whether you’re a long-time user of our products or a first time user, GeoShack’s Total Care will give you the peace of mind you deserve.
What Products Are Covered?
- Total Stations
- Auto Levels
- Data Collectors
- GPS Receivers
- Robotic Total Stations
What does Total Care Include Per Coverage Year?
- Loaner Unit When Covered Product is in for Repair.
- Secure Access to GeoShack Total Care Website
Includes the Following Features:
How To Guides
Ask a Question
Personal Support at any GeoShack Location
Unlimited Phone Support
How to Buy Total Care?
Customers can purchase the “GeoShack Total Care” support options to continue getting the value added services, even beyond the manufacturer’s warranty period.
Where to Buy Total Care:
From any of our 24 GeoShack Locations
From your GeoShack Sales Representative
Discounted Initial Rate: For new eligible products, at the time of sale or within 30 days of purchase from GeoShack.
Normal Rate: For new, used or demo eligible products, if purchased more than 30 days after the initial sale, or not purchased from GeoShack.
Product must be of the same type, brand, and model within five years currently offered by GeoShack.
The GeoShack Total Care Program is not an extended warranty. Failures and damage are still processed as normal repairs.
What About Service Repairs?
Any repairs under warranty are processed through the normal warranty procedures.
All non-warranty repairs are invoiced to the customer at normal rates.
Any on-site support will incur travel time and mileage.
For more information about GeoShack Total Care please contact your nearest GeoShack Location or call 972-918-5300. Or please contact us here.