GeoShack Total Care

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GeoShack Total Care – a complete solution for your business needs. We understand you’re not making money when your instrument is down. We are committed to supporting the products we sell through our conveniently located Service Centers.

GeoShack’s commitment to you, our customer, goes far beyond the normal industry standards. Whether you’re a long-time user of our products or a first time user, GeoShack’s Total Care will give you the peace of mind you deserve. 

What Products Are Covered?

  • Total Stations
  • GPS Receivers
  • Robotic Total Stations

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What does Total Care Include Per Coverage Year?

  • Loaner Unit When Covered Product is in for Repair.
  • Personal Support at any GeoShack Location

  • Unlimited Phone Support

How to Buy Total Care?

Customers can purchase the “GeoShack Total Care” support options to continue getting the value-added services, even beyond the manufacturer’s warranty period.

Where to Buy Total Care:

  • From any of our 22 GeoShack Locations

  • From your GeoShack Sales Representative

  • For new, used or demo eligible products, if purchased more than 30 days after the initial sale, or not purchased from GeoShack.

  • Product must be of the same type, brand, and model within five years currently offered by GeoShack.

The GeoShack Total Care Program is not an extended warranty. Failures and damage are still processed as normal repairs.

What About Service Repairs?

  • Any repairs under warranty are processed through the normal warranty procedures.

  • All non-warranty repairs are invoiced to the customer at normal rates.

  • Any on-site support will incur travel time and mileage.

For more information about GeoShack Total Care please contact your nearest GeoShack Location or call 972-918-5300.  Or please contact us here.