GeoShack Machine Control Support Program*

  • Any Equipment that is purchased new will be cover by a 12-month Support Agreement for $7,500 for the first time MC customer and $5,000 for an experienced MC customer.
  • If a customer chooses to convert his equipment over to the Fleet Program, they will be given a prorated amount of the Support Agreement towards the Fleet Support Agreement Purchase.

Machine Support Agreement (Machine Support only)

PART NUMBER DESCRIPTION COST PER YEAR
Support3DMC-G
Individual Support for 1st Time MC Customer
$7500
Support3DMC-G2
Individual Support for Experienced MC Customer
$5000
  • Days on-site training in addition to initial training
  • Unlimited on-site field support within 100 miles of a GeoShack location
  • Unlimited telephone support
  • Loaner components for defective and damaged equipment (guaranteed within 2 business days of the down unit)
  • Field Service Travel time and mileage within 100 miles of a GeoShack location
  • On-site labor for diagnosis, removal, and installation of defective or damaged components.
  • Repair of defective components covered under the manufacturer’s standard or extended warranty.
  • Free Access to GeoShack Web Training.
  • 10% Discount on TopNet Subscriptions.
  • Annual 21-point machine inspection which will include updating of all firmware and software on equipment, upon request. (Excluding software requiring maintenance purchase)

Fleet Renewal Support Rate Lookup Table
(Existing Machines / Renewal Yearly)

Customers not covered under Fleet Support or Machine Support will be billed out at normal Support and Service Rates.

All rental equipment will be at standard GeoShack rental rates.

LABOR UNIT PRICING RATE
Field Labor/per Hour
FLBR
$150
Support Labor/per Hour
TSLBR
$150
Training Labor/per Hour
TRAIN
$150
Travel Rate/per Hour
TRAV
$125

All rental equipment will be at standard GeoShack rental rates.

A company under the “GeoShack Fleet Support Program” will be covered for all of the benefits for ALL covered products owned by the company.

What the Fleet Support Program Covers:

  • Initial training on equipment purchases
  • 3 Days (per calculated unit) of follow up or continuing on-site training as needed or requested
  • Unlimited on-site field support within 100 miles of a GeoShack location
  • Unlimited telephone support
  • Loaner components for defective and damaged equipment (guaranteed within 2 business days of the down unit)
  • Field Service Travel time and mileage within 100 miles of a GeoShack location
  • On-site labor for diagnosis, removal, and installation of defective or damaged components.
  • Repair of defective components covered under the manufacturer’s standard or extended warranty.
  • Access to GeoShack Web Training.
  • 10% Discount on TopNet Subscription.
  • 25% Discount on additional GeoShack classes.
  • 25% discount on Support Desk for hardware-enabled machine systems
  • Annual 21-point machine inspection which will include updating of all firmware and software on equipment, upon request. (Excluding software requiring maintenance purchase)

Fleet Renewal Support Rate Lookup Table (Existing Machines / Renewal Yearly).

Customers not covered under Fleet Support or Machine Support will be billed out at normal Support and Service Rates.

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