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Machine Control Support Programs

GeoShack Machine Control Support Program*

Customers that choose NOT to include their equipment in the Fleet Support Program will be charged and covered by the single unit Support Agreement on ALL MC purchases.

  • Any Equipment that is purchased new will be cover by a 12-month Support Agreement for $7,500 for the first time MC customer and $5,000 for an experienced MC customer.
  • If a customer chooses to convert his equipment over to the Fleet Program, they will be given a prorated amount of the Support Agreement towards the Fleet Support Agreement Purchase.

Machine Support Agreement (Machine Support only)

Part NumberDescriptionCost per Year
Support3DMC-GIndividual Support for 1st Time MC Customer$7,500
Support3DMC-G2Individual Support for Experienced MC Customer$5,000
  • Days on-site training in addition to initial training
  • Unlimited on-site field support within 100 miles of a GeoShack location
  • Unlimited telephone support
  • Loaner components for defective and damaged equipment (guaranteed within 2 business days of the down unit)
  • Field Service Travel time and mileage within 100 miles of a GeoShack location
  • On-site labor for diagnosis, removal, and installation of defective or damaged components.
  • Repair of defective components covered under the manufacturer's standard or extended warranty.
  • Free Access to GeoShack Web Training.
  • 10% Discount on TopNet Subscriptions.
  • Annual 21-point machine inspection which will include updating of all firmware and software on equipment, upon request. (Excluding software requiring maintenance purchase)

Fleet Renewal Support Rate Lookup Table (Existing Machines / Renewal Yearly).

Customers not covered under Fleet Support or Machine Support will be billed out at normal Support and Service Rates.

All rental equipment will be at standard GeoShack rental rates.
Labor Unit PricingRate
Field Labor/per HourFLBR$150
Support Labor/per HourTSLBR$150
Training Labor/per HourTRAIN$150
Travel Rate/per HourTRAV$125

All rental equipment will be at standard GeoShack rental rates.

A company under the “GeoShack Fleet Support Program” will be covered for all of the benefits for ALL covered products owned by the company.

What the Fleet Support Program Covers:

  • Initial training on equipment purchases
  • 3 Days (per calculated unit) of follow up or continuing on-site training as needed or requestedUnlimited on-site field support within 100 miles of a GeoShack location
  • Unlimited telephone support
  • Loaner components for defective and damaged equipment (guaranteed within 2 business days of the down unit)
  • Field Service Travel time and mileage within 100 miles of a GeoShack location
  • On-site labor for diagnosis, removal and installation of defective or damaged components.
  • Repair of defective components covered under the manufacturer's standard or extended warranty.
  • Access to GeoShack Web Training.
  • 10% Discount on TopNet Subscription.
  • 25% Discount on additional GeoShack classes.
  • 25% discount on Support Desk for hardware-enabled machine systems
  • Annual 21-point machine inspection which will include updating of all firmware and software on equipment, upon request. (Excluding software requiring maintenance purchase)

Fleet Renewal Support Rate Lookup Table (Existing Machines / Renewal Yearly).

1 Fleetsupport1 $4,200.00
2 Fleetsupport2 $780,000
3 Fleetsupport3 $9,000.00
4 Fleetsupport4 $10,200.00
5 Fleetsupport5 $11,400.00
6 Fleetsupport6 $12,600.00
7 Fleetsupport7 $13,800.00
8 Fleetsupport8 $15,000.00
9 Fleetsupport9 $16,200.00
10 Fleetsupport10 $17,400.00
11 Fleetsupport11 $18,600.00
12 Fleetsupport12 $19,800.00
13 Fleetsupport13 $21,000.00
14 Fleetsupport14 $22,200.00
15 Fleetsupport15 $23,400.00
16 Fleetsupport16 $24,600.00
17 Fleetsupport17 $25,800.00
18 Fleetsupport18 $27,000.00
19 Fleetsupport19 $28,200.00
20 Fleetsupport20 $29,400.00
21 Fleetsupport21 $30,600.00
22 Fleetsupport22 $31,800.00
23 Fleetsupport23 $33,000.00
24 Fleetsupport24 $34,200.00
25 Fleetsupport25 $35,400.00

3D Machine Control Gold Support*

  • Initial training on equipment purchases
  • 3 Days (per calculated unit) of follow up or continuing on-site training as needed or requested
  • Unlimited on-site field support within 100 miles of a GeoShack location
  • Unlimited telephone support
  • Loaner components for defective and damaged equipment (guaranteed within 2 business days of down unit)

3D Machine Control Silver Support*

  • 1 day on-site training in addition to
    initial training
  • Unlimited Phone Support
  • Unlimited access to our Secure
    Support web site.
  • Repair of defective components
    covered under the manufacturer’s
    standard or extended warranty
  • 10% discount on GeoShack
    University, Data Preparation
    and GeoNet subscriptions.
  • Access to GeoShack Web Training.
  • Annual 21 point machine inspection
    (Firmware updates, calibration)

2D Machine Control Gold Support*

  • 2 days on-site training in addition to
    initial training.
  • Unlimited on-site field support and
    telephone support.
  • Unlimited access to our Secure
    Support web site.
  • Loaner components of defective or
    damaged equipment
  • Travel Time and Mileage within 100
    miles of our GeoShack facilities.
  • On-site labor for diagnosis, removal
    and installation of defective or
    damaged components
  • Repair of defective components
    covered under the manufacturer’s
    standard or extended warranty
    included.
  • Access to GeoShack Web Training.
  • Annual 21 point machine inspection
    (Firmware, calibrations)

2D Machine Control Gold Support*

  • 1 day on-site training in addition to
    initial training.
  • Unlimited Phone Support
  • Unlimited access to our Secure
    Support web site.
  • Repair of defective components
    covered under the manufacturer’s
    standard or extended warranty
    included.
  • Access to GeoShack Web Training.
  • Annual 21 point machine inspection
    (Firmware, calibrations)
* Not considered an extended warranty

Customers not covered under Fleet Support or Machine Support will be billed out at normal Support and Service Rates.

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