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TotalCare

GeoShack TotalCare*

TotalCare is a complete solution for your business needs. We understand you’re not making money when your instrument is down. We are committed to supporting the products we sell through our conveniently located Service Centers. GeoShack’s commitment to you, our customer, goes far beyond the normal industry standards. Whether you’re a long-time user of our products or a first time user, GeoShack’s TotalCare will give you the peace of mind you deserve.

*TotalCare Program is not an extended warranty. Failures and damage are still processed as normal repairs.

TotalCare Rates

MODEL PART NUMBER RATE RENEWAL PART NUMBER RENEWAL RATE
TOTAL STATIONS TCSV-500T $500 TCSV-500TR $500
ROBOTIC TOTAL STATIONS TCSV-1000R $1,000 TCSV-1000RR $1,000
SINGLE GPS BASE OR ROVER TCSV-500G $1,000 TCSV-500GR $500
DUAL GPS BASE AND ROVER TCSV-1000G $1,000 TCSV-1000GR $1,000
MM LASER TCSV-1000M $1,000 TCSV-1000MR $1,000

TotalCare Includes

  • Loaner unit when the covered unit is in for repair
  • Unlimited Telephone Support
  • Personal Support at any GeoShack Location
  • Training at any GeoShack Location

Notes

  • This program includes loaners for equipment having a valid GeoShack TotalCare agreement.
  • GeoShack will strive to provide loaners within 24 hours.
  • This GeoShack Total Care Program is only valid if the invoice is current under the agreed upon terms.
  • Loaners must be returned within 3 business days of the completion of the repair of receipt via shipping. Normal daily rental rates will apply after 3 days.
  • All equipment in need of repair associated with loaner equipment must be received by the next business day.
  • All damage to loaner equipment will be charged to the customer at standard rates
  • Customers are responsible for the shipping cost, and a $5.00 handling fee, for loaner equipment.
  • Pricing subject to change without notice.

For more information about GeoShack's TotalCare please contact your nearest GeoShack location by clicking below.

TotalCare FAQs

What Instruments are Eligible

GNSS Receivers
Robotic Total Stations
Total Stations
Auto Levels
Theodolites
Data Collectors
Lasers

What Does TotalCare Include Per Coverage Year?

  • Loaner Unit When Covered Product is in for Repair.
  • Personal Support at any GeoShack Location
  • Unlimited Phone Support

What About Service Repairs?

  • Any repairs under warranty are processed through the normal warranty procedures.
  • All non-warranty repairs are invoiced to the customer at normal rates.
  • Any on-site support will incur travel time and mileage

Where to Buy TotalCare?

Customers can purchase the “GeoShack Total Care” support options to continue getting the value-added services, even beyond the manufacturer’s warranty period.

How to Buy TotalCare?

Customers can purchase the “GeoShack Total Care” support options to continue getting the value-added services, even beyond the manufacturer’s warranty period.

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